Exploring contact center technology that drives agent productivity and provides exceptional customer service — delivering the right answers, to the right people, at the right time.
Exploring contact center technology that drives agent productivity and provides exceptional customer service — delivering the right answers, to the right people, at the right time.
Drowning in data but starving for wisdom? Fiona Vanderlinde is here to show how Panviva’s Digital Orchestrator and Smart Snippets can transform knowledge delivery from a chaotic flood to a precision stream, empowering both employees and customers in the age of information overload.
On this episode of Connected Knowledge, Pete Wright sits down with Andrea Sabean, Senior Account Executive at Upland Software, to discuss the enduring importance of voice interactions in customer experience, even in the age of AI and chatbots.
Andy Scott is a seasoned expert in harnessing the customer’s voice. He’s here to explain how businesses can transform feedback from conference room musings into a roadmap for success.
Upland’s own Alex Baker and Rosemary Kirk are back this week to guide us through the intricate landscape of knowledge management solutions, helping us understand not only what knowledge management is, but why it’s become crucial for organizations of all sizes to thrive in today’s competitive environment.